EXCEPTIONNAL HOLIDAY RENTAL VILLAS

VISION LUXE SARL etoiles-gauche


Alexandra & Michel MONTANT

7, Chemin du Crêt des vignes
74290 Veyrier du Lac - France


Tel / Fax : +33 450 600 264
Mobile 1 : +33 619 659 276
Mobile 2 : +33 626 497 751
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

TERMS OF SALE
Vision Luxe company

PREAMBLE
ARTICLE 1: Booking and Payment
ARTICLE 2: Transport
ARTICLE 3: Tourist tax
ARTICLE 4: Deposit
ARTICLE 5: Rules of the villa and apartment
ARTICLE 6: Inventory
ARTICLE 7: The responsibility of the Sarl Vision Luxe
ARTICLE 8: The responsibility of the customer
ARTICLE 9: Loss, theft and damage
ARTICLE 10: Insurance
ARTICLE 11: optional Insurance
ARTICLE 11 Bis: Lux optional Insurance
ARTICLE 12: Cancellation of booking by the company
ARTICLE 13: Cancellation of booking by the client
ARTICLE 14: Modification
ARTICLE 15: Time of arrival and departure
ARTICLE 16: Pictures
ARTICLE 17: Tobacco
ARTICLE 18: Animals
ARTICLE 19: Language
ARTICLE 20: Terms of use of the Internet
ARTICLE 21: The external service providers
ARTICLE 22: The Mini Bar
ARTICLE 23: Cleaning and linen
ARTICLE 24: Services
ARTICLE 25: Validity and modification of terms of sale
ARTICLE 26: Elected domicile
ARTICLE 27: Applicable law and dispute resolution
ARTICLE 28: Property damage insurance
 
PREAMBLE
The purpose of these terms of sale (hereinafter the "TOS") is to establish the respective obligations of the Luxe Vision company and the client in their contractual relations relating to the sale of individual stays.
Each booking involves the full implementation by the customer and its full membership to the Terms of sale which prevail over any other document, unless prior written agreement with Vision Luxe company.
Vision Luxe Company reserves the right to modify these Terms of sale at any time. In this case, the applicable conditions are those in effect at the date of signing the contract.
These general conditions apply to all customers.

ARTICLE 1: Booking and Payment

An individual reservation can be firm and final only when the following documents are provided to the lessor by the client:
- return of the contract signed by Vision Luxe company and the client within 8 days after the mailing date of the contract by Vision Luxe company
- Payment within 8 days after the reception of the contract; made by a check or bank transfer or by credit card (a minimum of 50% of the price of the booking + extras in euros if the booking is made minimum 30 days before the arrival dates or the full payment of the total amount of the stay if the booking is made less than 30 days before the arrival dates).

In case of online reservation made on the website, it can be firm and final only in the following cases:
- Acceptance of the terms of sale of Vision Luxe Company by the client.
- Credit card payment the day of the booking (a minimum of 50% of the price of the booking + extra in euros if the booking is made minimum 30 days before the arrival dates or the full payment of the total amount of the stay if the booking is made less than 30 days before the arrival dates).

The refusal to provide the above items to Vision Luxe company will result in the outright cancellation of the reservation.

It is possible for you to extend the duration of your stay if the villa or apartment is not reserved and only with the written consent of Vision Luxe company.

The balance of the price of stay (50% of the amount in euros) must be paid the latest 30 days before arrival.
WARNING: after this time limit, if we have not received the payment of the balance, we will consider your reservation as canceled and the rental period will be available again. The 50% of the deposit paid in euros on booking date will be permanently acquired by the Vision Luxe company.

If you book less than 30 days prior to arrival, the customer must pay the full price of the reservation.

The prices listed on the website and on the contracts are prices in euros all taxes included. Payment methods accepted are: checks (in euros payable to "Vision Luxe"), cash (Euros only), bank transfers in euros (transfer fees are on you) and credit cards (Visa and Master Card).

Vision Luxe Company is allowed to change prices at any time, except that the price on the contract will be the only one applicable to the buyer.

Rates are not contractual, indicative for your information and can be changed without any notice. They can vary according to the type of property and the time of year.

The prices will, if appropriate, increased if a price change is necessitated by the result of a change in tax regulations, including the raise of VAT rates.

The price includes:
- Sheets and towels
- TV channels
- Internet
- …

The price does not include:
- Transportation
- Food and drinks
- Activities
- Tourist taxes
- …
For safety reasons, the number of people in accommodation will not exceed the number of people mentioned in the contract. Any additional person, not reported to the lessor at the signing of the contract, will engender additional charges per person and per night and may be considered a reason to terminate the contract without refund.

ARTICLE 2 : Transport
Vision Luxe company is not responsible if the client cannot reach the place of the rental villa or apartment regardless of the cause. No refunds will be made.
In case your transportation in cancelled due to force majeure (terrorist attack, volcano, war, civil war, natural disaster, etc. ..), please get back to your insurance companies.

ARTICLE 3 : Tourist tax
The tourist taxes, collected on behalf of the Tourist Office, are not included in the price of the stay

ARTICLE 4: Deposit

The amount of the deposit and terms depends on the rented property and are written in the contract. The deposit will be paid to the lessor by check or transfer the credit card information. The amount will not be cashed.

The days of taking possession of the property, the lessee must give to the lessor the full amount of the deposit as written in the specific conditions.
This deposit will be refunded after the end of the stay, in the shortest possible time, and later, a month after the end of the stay. The deduction of amounts that may be due to the lessor either for cleaning costs, either to replace missing or damaged objects, either for the damage to the rented property, either for rental charges, etc.
The deposit shall in no case be deduced by the lessor to the prepayment of the rent.
The lessee agrees to indemnify the lessor for the damage suffered if the bond was insufficient.

ARTICLE 5 :Inside rules
 
An inside rules is present in each apartment or villa. We ask you to read it and to respect it. It will help you to take some precautions to avoid possible inconvenience.
We remind you Vision Luxe company is not responsible if one of you forget their personal belongings inside the apartment or villa during the check out.
 
ARTICLE 6 : Inventory
 
The quality, the good condition of the property and the equipment level of the villas and apartments rented require the acceptance by the lessee of the principle of good faith and honesty.
The occupants must respect the places and behave like a "good father".
Once arrived in the property, the lessee must make the usual checks on the general state of the leased property.
An inventory will be available in the villa or apartment when we will give you the keys. They will be considered valid if the lessee didn’t write anything to the lessor within 24 hours after getting the keys of the property. The villa or apartment will be completely checked after the departure of the occupants.
 
ARTICLE 7: Responsibility of Vision Luxe Company

The lessor shall:
Deliver to the lessee a property and furniture free of defects, as written in the inventory, maintain the villas and apartments in good rental condition; give back the deposit, except to retain the amount that the lessee should have to pay to the lessor in case of damages, loss, etc.

Vision Luxe Company and the owner are not responsible for the acts and actions committed by the client or a guest in the villa or apartment.
Vision Luxe Company cannot be responsible for either mechanical failure of any rental equipment or in the common parts, for instance: gates, heating, TV Channels, spa, home appliances, etc.... nor a problem with public utilities such as electricity, water, gas or TV network. No financial compensation can be claimed.

The Company shall not be held responsible for the following: various accidents, injuries, death, loss, theft, all work sites, and various events from private or public authority in the direct neighborhood and sustained during the rental period in one of our villas or apartments, all additional expenses due to delays or changes in transportation, all indebtedness of the customer, weather condition, danger from the sea and the lake, fire, various strikes, acts of terrorism, natural disasters, civil unrest, war, epidemics or quarantine.

ARTICLE 8: The responsibility of the customer

The Lessee obligation is:
•   To use peacefully the rented property
•   do nothing, by his fault or by someone living in the rented property fault, that can disturb the peace of neighbors or other occupants (noise, smells, smoke, etc…).
•   to meet the expenses of the city and police which any lessee is required
•   to refrain from throwing objects likely to block the drains and other plumbing fixtures, otherwise it will be liable for costs incurred for re-commissioning of the equipment
•   to use equipment and materials left at his disposal in strict accordance with their term of use
•   to respond to damage and losses during its occupation
•   to support the urgent work which costs to the lessor witch appear during the rental period without being able to claim any reduction of rent or compensation
•   to allow the owner to visit the leased rented during the lease, either for sale or for rent only after being warned twenty-four hours in advance
•   to vacate the villa or apartment the last day of rental and return them in the state in which he took.

The lessee is prohibited:
•    To exercise any business, profession or industry
•    To substitute any person whatsoever, or sublet, even for free, the leased premises without written agreement of the lessor;
•    To introduce any animal without the written consent of the lessor
•    To provide furniture and furnishings other than laundry and common objects needed for his stay;
•    To change the arrangement of furniture and places;
•    To move or exchange furniture and furnishings;
•    To put anything on the walls
•    To organize parties in the lease.
Unacceptable behavior will result of immediate expulsion of customers from the property, without any financial compensation can be claimed.
The people renting villas or apartments use at their own risk elements available to them (spa, barbecue, plancha, etc. ...). Vision Luxe Company is not responsible for accidents or injuries incurred during their use.
All minors (under 18) are under the responsibility of accompanying adults. The access of minors to the spa and lake can only be done under the supervision and responsibility of parents. Swimming is not supervised.
Moreover, the activities that you might do in Vision Luxe property and with its equipment are under your responsibilities only. Vision Luxe company can not be held responsible for any accidents.
For the personal safety of customers and respect for all, VISION LUXE Company forbids the entrance in the property of people offering illegal activities or illegal drugs.

ARTICLE 9: Loss, theft and damage
 
The client agrees to take care of furniture, household appliances, decorative objects, floors, walls, outdoor and all that can hold property.
The customer is responsible for any damage or loss caused by himself or one of his friends or family and will be obliged to pay back.
The customer must give back the villa or apartment without any degradation. Furthermore, additional comfort material provided (towels, pillows, remote controls, hangers, drapery ...) must be fully returned.
Vision Luxe Company cannot be held responsible for loss, theft or damage of personal belongings in the villas and apartment and in parking lots. One safe is available in the villas and apartments.
The lessor is not assured for the personal belongings of their Lessee in case of theft, destruction, etc ... during his stay. The client must take the usual precautions (close windows, doors, etc ...) when he is not in the villa or apartment or during the night.

ARTICLE 10: Insurance
 
The lessee is responsible for all damages caused by him and he must be insured by a holiday insurance contract or a civil responsibility insurance contract for these risks. These can be donated by your insurance company.
Vision Luxe Company will not be responsible if the customer has not made the necessary arrangements.

ARTICLE 11 : Optional insurance

You've just rent a seasonal rental ?
You are looking for holiday cancellation, tenant's liability (damage...), ...
ALBINET agency via its ADUCIEL website proposes to you a suitable solution for your needs

Subscribe to this insurance is a precaution in case of cancellation or curtailment of your trip, and will permit a immediate reimbursement of damages to the property or belongings of the owner of the rental accommodation
For further information, you can consult the link: http://www.aduciel.fr/Particuliers/Vacances/adar-assurance-annulation-partenaires.aspx?lang=en&id=641766

This insurance is proposed at the signature of the rented accommodation; To calculate the amount of the insurance premium, don’t hesitate to use our calculator on line in clicking here!

The insurance contract can be download in French or in English, but also in others languages; you can consult the general terms and conditions of the product in clicking here!

To finish, don’t hesitate to consult questions / answers if you need further information.

If the renter doesn’t wish to subscribe this cancellation insurance, he must provide to the agency a tenant’s liability insurance contract.

ARTICLE 11 Bis : Lux Optional insurance

You've just rent a seasonal rental ?
You are looking for holiday cancellation, tenant's liability (damage...), ...
ALBINET agency via its ADUCIEL website proposes to you a suitable solution for your needs

Subscribe to this insurance is a precaution in case of cancellation or curtailment of your trip, and will permit an immediate reimbursement of damages to the property or belongings of the owner of the rental accommodation
For further information, you can consult the link: http://www.aduciel.fr/Particuliers/Vacances/adarluxe-assurance-responsabilite-civile-haut-de-gamme.aspx?partenaire=641766

This insurance is proposed at the signature of the rented accommodation; To calculate the amount of the insurance premium, don’t hesitate to use our calculator on line in clicking here!

The insurance contract can be download in French or in English, but also in others languages; you can consult the general terms and conditions of the product in clicking here!

To finish, don’t hesitate to consult questions / answers if you need further information.

If the renter doesn’t wish to subscribe this cancellation insurance, he must provide to the agency a tenant’s liability insurance contract.

ARTICLE 12: Booking cancellation by the company
 
If cancelation is due to the Vision Luxe Company, you will get an immediate refund of the amount already paid. The booking contract could be cancelled by Vision Luxe Company, without paying any financial compensation to the customers.

If in case of force majeure or any other causes not attributable to the company, the villas or apartments cannot be occupied by the lessee, the company won’t give to the customer another accommodation of superior or equal quality.

ARTICLE 13: Booking cancellation by the client

This contract may be canceled only by a written request sent by email or by post, made previously, validated and signed by Vision Luxe Company. The effective date of cancellation taken into account is the date when we receive your mail or your email.
A cancellation by you can be registered, if and only if it satisfies the following conditions:
- If a cancellation is registered more than 30 days prior to the arrival date and the period was not re-rented, Vision Luxe Company will retain the deposit paid in euros on booking, that it to say 50% of the total amount of the rental price.
- If a cancellation is registered less than 30 days prior to the arrival date and the period was not re-rented, Vision Luxe Company will retain the full rental price.

The company will do its best to rebook the canceled period. If the period is re-rented, the deposit or the entire amount of the stay will be returned. However, 300 euro will be retained for re-rental fees.
No refund or compensation will be made in case of anticipated departure of the property regardless of the cause.

 For cancellation, please contact:
 Vision Luxe Company – 7 Route du Crêt des Vignes - 74290 Veyrier du lac - +33 (0) 450 600 264 - This email address is being protected from spambots. You need JavaScript enabled to view it.

ARTICLE 14: Modification
 
If your request a change in the dates of your stay, we will consider the change of booking dates as a cancellation if we were not able to give you satisfaction.

ARTICLE 15: Arrival and departure time
 
We ask you to send us an email or call us during the week before your arrival to tell us your approximate arrival time.
We will give you the keys from 5:00pm on arrival day. The keys must be given back at maximum 10:00am the day of departure. If it is not the case, an extra night will be charged.

ARTICLE 16: Pictures
 
The pictures found on the website cannot be used without Vision luxe company’s permission, under law penalty. Pictures are not contractual.

ARTICLE 17: Tobacco
 
Villas and apartment are non-smoking. According to French law, smoking is prohibited within the villas or apartments, in any rooms. If this rule is violated, one additional night will be charged, as compensation for the failure to offer to rent of the villa or apartment the following night, according to the sanitation procedure.

ARTICLE 18: Animals
 
Pets are not desired in order not to disturb the peace of the place. If the lessee would like to be accompanied by its favorite animal, he will be fully responsible for disturbances and damage made by it. Vision Luxe company must be notified in advance of the arrival of animals.

ARTICLE 19: Language
 
You cannot require from Vision Luxe company to talk to you in another language than French and English.

ARTICLE 20: Charter of Internet use
 

Terms of Use
1. The user agrees not to use the WiFi service (whether free or paid) for illicit, prohibited or illegal purposes

2. As such, the user must observe, without this list being exhaustive, the following regulations regarding:
- The privacy of any person and to respect it;
- The code of the intellectual and artistic property;
- Automated processing of personal data;
- Compliance with the rules of public order in terms of information content;
- Secrecy of correspondence and the prohibition of interception of communications transmitted by means of telecommunications.

3. The user, through the use of the service, is also committed to:
- Do not harvest or collect information about others without their consent;
- Do not defame, broadcast, harass, stalk, threaten or violate the rights of others;
- Does not create a false identity;
- Do not attempt to gain unauthorized access to a service and / or a data and / or file;
- Not to release or allow to download all the software elements containers or other material protected by intellectual property rights, unless he holds such rights or have received all necessary consents;
- Not to send junk email and not carry out spamming;
- Do not send a message and / or email with offensive language, defamatory, obscene, indecent, unlawful or infringing any law, including human rights and the protection of minors;
- Does not transmit viruses, Trojan horses, logic bombs or other harmful or destructive program for third parties and / or other users;
- Do not attempt to gain unauthorized access to an automated data processing or to remain there;
- Not to disrupt services and / or content and / or data that are accessed;

4. The lessor, at the request of third parties and / or any competent authority, reserves the right to switch off temporarily or permanently the use of the service without liability and cannot be sought without the user being able to demand any compensation or reparation.

5. Generally, in any case the owner cannot be required to repair any direct and / or indirect arising from the use of the service user, the latter recognizing that the lessor cannot be responsible for the content accessed by users and that access to content and services is not guaranteed and may be suspended without notice.

 
ARTICLE 21: The external service providers
 
Our concierge service may have the opportunity to put you in touch with external service providers who will provide you the desired services. It is clear that services not delivered by the Vision Luxe company during your stay are under the responsibility of the external service provider in charge of their organization and with who you have dealt directly.
Our accommodation rates do not include optional services.

ARTICLE 22: The Mini Bar
Vision Luxe company is offering you in some villas a mini bar with wine. Rates are written in books that clients will found in the concerned villas.
For all consumption during the stay, the bill must be paid before departure.

ARTICLE 23: Housekeeping and linen

The rental property will be delivered clean and tidy with a set of towels for each person as well as tea towels, sheets and pillowcases. If you have a baby, please bring your linens.
We inform you that washing, wiping, putting away the dishes and the tidy of the villa or apartment are not included and are your responsibility when you finally leave the apartment or villa.

If the dishes are not cleaned, wiped and put away, a sum will be taken from your deposit: 100 euros for each villa and 50 euros for each apartment.
The cleaning at the end of the stay provided in the contract will be executed entirely if the rental is available (room tidy, a minimum of cleanliness and easy access to our housekeeping team ...).
If the rental property is not returned clean and minimal tidy, the extra hours of cleaning will be charged and deducted from your deposit.

If you want a housekeeping service or a change of linen during your stay, this service is available upon request (optional).
For the rentals in Corsica, a end of stay cleaning deposit will be asked. It will be given back at the end of the stay if the villa or studio is left clean and tidy otherwise, if it is not the case, it will be kept.

ARTICLE 24 : Service
 
Services may vary depending of the type of accommodation. The customer agrees, by signing the contract and therefore accepting the terms of sale, to pay for services used during his stay before leaving the residence.

ARTICLE 25: Validity and modification of terms of sale
 
These terms of sale are effective from the 1st of January 2015 and for an unlimited period. Nevertheless, Vision Luxe Company reserves the right to change them without notice.
By definition, the conditions applying during the stay of the customer are those prevailing at the time of signing the contract.

ARTICLE 26: Address for service
 
For the execution of all obligations under this contract, there will be solidarity and indivisibility between the parties above referred to as lessee, among the heirs or representatives of lessee on death (subject to section 802 civil Code). The signatory parties hereby make such an address, the Landlord at his home, the tenant in the rented premises.

ARTICLE 27: Applicable law and dispute resolution

By reserving one of our residences implies full acceptance of our terms of sale.

In case of an unresolved dispute amicably, Vision Luxe Company will file a judicial appeal to the Commercial Court of Annecy, in French, which is said only competent. These terms of sale are subject to French law.

If the client didn’t pay to the due dates or for any breach of any provision of this commitment, and eight days after a notice has been given with no results, the lessor may demand the immediate termination of this contract. The eviction of the lessee will be held upon a simple order from the judge. Prosecution Expenses will be paid by the lessee. The unpaid rent will bear interest at the legal rate for the period from the due date to date of actual payment.

ARTICLE 28: Property damage insurance

YOUR POLICY SUBSCRIPTION No. 65.529.353.
REGULATED BY THE FRENCH INSURANCE CODE

The purpose of this policy is to issue the guarantees stipulated herein under to short-term lease-takers for all leased property located in European Union member nations, Switzerland, Malta, Monaco, Andorra and Saint Bart's.

LEASE-TAKER / INSURED
Any physical person acting as a tenant, of French or other nationality, leasing furnished property over a short term.
The following are deemed insureds: the lease-taker, his or her spouse (including acknowledged partner or person subject to a PACS civil union), as well as all other persons (with no kinship ties) designated in the registration form for this policy and who benefits from the said lease.

SHORT-TERM LEASE: Lease lasting less than ninety (90) days in premises for which the insured is not the owner nor tenant with an annual lease.

PREMISES: Residential house, apartment, hotel room, caravan, mobile home.

INSURER: TOKIO MARINE EUROPE INSURANCE LIMITED – 66 rue de la Chaussée d’Antin- 75441 Paris Cedex 09 – RCS Paris B-382096071

BROKER: Cabinet ALBINET, insurance brokerage trading under the name ADAR-RL, a joint stock company, registered equity of EUR 250,000 – listed in the Paris Trade and Companies Register under No. B 582 136 289.

GUARANTEE APPLICATION
Eligibility for ADAR-RL guarantees is applicable in signing the short-term lease agreement and in paying the ADAR-RL premium stipulated in the said agreement for which the rent stated in the lease agreement is used as the basis for compensation.
The guarantee automatically ceases upon departure from the premises by the insured or at the date at which the trip is interrupted upon handing over the keys to a representative of the authorised intermediary.
OCCUPYING TENANT LIABILITY GUARANTEE FOR PROPERTY DAMAGE:
The insurer must cover:
a) Tenancy liability
Following fire, explosion, water damage or frost arising in the premises, the financial consequences of the liability incurred by tenants or occupants pursuant to articles 1732 to 1735 and 1302 of the French Civil Code for damage caused to fixed and movable property belonging to the owner of the leased accommodation, assessors' fees and travel and replacement cost as well as costs for ensuring new accommodation made necessary following a covered claim.
The insurer also provides cover for the financial consequences, loss of rent or privation of use by the owner. This guarantee applies to the extent of EUR 1,500,000 irrespective of the type of damage.

b) Recourse by neighbours and third parties
Following fire, explosion, water damage or frost arising in the premises, the financial consequences and liability incurred by tenants or occupants pursuant to articles 1382, 1383 and 1384 of the French Civil Code for all property damage caused to neighbours and third parties and for which the lease liability guarantee applies.
This guarantee applies to the extent of EUR 450,000 irrespective of the type of damage.
c) Property damage liability

Other accidental damage incurred to movable property listed in the inventory and located in the leased accommodation and other fixtures belonging to the owner of the leased accommodation. This guarantee applies to the extent of EUR 2,500 less the fixed-rate deductible of EUR 75.

EXCLUSIONS
The following are excluded from the guarantees stipulated herein above:
1-General exclusions
Damage arising directly or indirectly from:
- an intentional or fraudulent act committed by the Insured
- a state of war (foreign or civil)
- events qualified as a natural catastrophe (damage arising from volcanic eruptions, earthquakes, action by the sea, tidal waves, landslides and other events of a catastrophic nature unless said events are declared "natural catastrophes")
- a nuclear risk (damage of a nuclear origin or caused by any radioactive source)
2- Exclusions applicable to the Occupant Liability guarantee

  • All damage not incurring the liability of the tenant
  • All damage to the tenant's property
  • Damage arising from intentional deterioration, cigarette burns or any other smoker's articles
  • Damage caused by household pets in the custody of the insured
  • All damage caused by humidity, condensation, mist, smoke
  • Breakdowns of appliances made available to the insured
  • Damage caused to lamps, fuses, electronic tubes, cathode ray tubes, semi-conductor crystals, resistors and heated covers
  • Costs for repairs, unblocking or replacing conduits, tabs and fitted appliances in plumbing and heating facilities
  • Theft of objects stored in courtyards, on patios and in gardens
  • Theft of objects stored in common areas made available to multiple tenants and occupants except in the event of break-ins
  • Theft or loss of keys to the premises
  • Damage incurred whilst enclosed premises in which insured items are stored are occupied in full by third parties other than the tenant, the tenant's representatives or persons authorised by the tenant
  • Damage arising from usage or utilisation not in compliance with the lease agreement
  • Consequences of contractual undertakings insofar as they exceed the consequences by which the beneficiary is legally bound.

PRESCRIPTION SUBROGATION
Any action arising from this policy is subject to two-year prescription. The prescription term begins on the date of the event prompting the said action under the conditions stipulated by articles L.114-1 and L.114-2 of the French Insurance Code. The insurer is subrogated with regard to the insured's rights for all parties liable for the claim covered by compensation.

CONSUMER INFORMATION
Electronic Data Processing and Privacy: The insured may request disclosure and rectification of all information concerning him or her, as listed in all files used by the insurer, its representatives or any professional organisation.
Client relations: Cabinet Albinet reviews the substance of all requests and complaints made by the insured. If the response provided after the said review fails to meet expectations, the insured may submit his or her complaint to TOKIO MARINE EUROPE INSURED LIMITED. In the event of persistent disagreement after its response, the insured is entitled to contact the mediator for which TOKIO MARINE EUROPE INSURED LIMITED – 66 rue de la Chaussée d’Antin- 75441 Paris Cedex 09 - will provide contact details upon request without affecting other legal means of action.
Autorité de contrôle Prudentiel et de résolution: the official body tasked with ensuring compliance with statutory and regulatory provisions concerning insurance is Autorité de Contrôle Prudentiel, 61 rue Taitbout, 75009 Paris.
Supervisory authority: Pursuant to Article L. 112-4 of the French Insurance Code, it is hereby stipulated that the supervisory authority regulating TOKIO MARINE EUROPE INSURANCE LIMITED is the Financial Services Authority, 25 The North Colonnade – Canary Wharf – London E14 5HS – ENGLAND.

HOW TO OBTAIN COMPENSATION
You must first inform your letting agency by registered letter of any event which may apply the policy's guarantees from the day on which you become aware of such and within five days of the event. You must send ADAR-RL (after confirmation by your letting agency) all the documentary proof required to process your claim (acknowledgement of liability by the occupying tenant, copy of the lease agreement, estimate or invoice for the repair, etc.) to the following address: ADAR-RL C/O Cab. ALBINET– S.A.V. 5, cité de Trévise – 75 009 PARIS - Fax: 01 48 01 84 83 e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. Do not forget to include your full address, telephone details and e-mail address, name of your letting agency, our lease reference number and the start and end dates of your stay.