Occupants must respect the places and behave reasonably like a "good father".
Upon arrival, the Customer must carry out the usual and compliance checks on the general condition of the leased property.
An inventory will be made available during the handing over of the keys. They will be considered valid if they are not disputed in writing with the SARL VISION LUXE within 24 hours after the handing over of the keys. The villa or apartment will be completely checked after the departure of the occupants.

VISION LUXE Company must:
Deliver to the Customer a property and furniture free from defects, in accordance with the description and the inventory; maintain the villa or the appartment in good rental condition; return the deposit, except to retain the amount that the Customer could be liable to him.

VISION LUXE Company can not be held responsible for acts and actions committed by the Customer or one of the guests in the villa or apartment.
VISION LUXE companycan not be held responsible for a temporary breakdown for the following services that would be beyond its control: electricity, water, gas or cable TV network.

The Company shall not be held responsible for the following: various accidents, injuries, death, loss, theft, all work sites, and various events from private or public authority in the direct neighborhood and sustained during the rental period in one of our villas or apartments, all additional expenses due to delays or changes in transportation, all indebtedness of the customer, weather condition, danger from the sea and the lake, fire, various strikes, acts of terrorism, natural disasters, civil unrest, war, epidemics or quarantine.

The Customer obligation is:
•   To use peacefully the booked property
•   do nothing, by his fault or by someone living in the rented property fault, that can disturb the peace of neighbors or other occupants (noise, smells, smoke, etc…).
•   to meet the expenses of the city and police which any lessee is required
•   to refrain from throwing objects likely to block the drains and other plumbing fixtures, otherwise it will be liable for costs incurred for re-commissioning of the equipment
•   to use equipment and materials left at his disposal in strict accordance with their term of use
•   to respond to damage and losses during its occupation
•   to support the urgent work which costs to the lessor witch appear during the rental period without being able to claim any reduction of rent or compensation
•   to allow the owner to visit the leased rented during the lease, either for sale or for rent only after being warned twenty-four hours in advance
•   to vacate the villa or apartment the last day of rental and return them in the state in which he took.

The customer is prohibited:
•    To exercise any business, profession or industry
•    To substitute any person whatsoever, or sublet, even for free, the leased premises without written agreement of the VISION LUXE Company;
•    To introduce any animal without the written consent of the VISION LUXE Company
•    To provide furniture and furnishings other than laundry and common objects needed for his stay;
•    To change the arrangement of furniture and places;
•    To move or exchange furniture and furnishings;
•    To put anything on the walls
•    To organize parties in the property.
Unacceptable behavior will result of immediate expulsion of customers from the property, without any financial compensation can be claimed.
The people renting villas or apartments use at their own risk elements available to them (spa, barbecue, plancha, etc. ...). Vision Luxe Company is not responsible for accidents or injuries incurred during their use.
All minors (under 18) are under the responsibility of accompanying adults. The access of minors to the spa and lake can only be done under the supervision and responsibility of parents. Swimming is not supervised.
Moreover, the activities that you might do in Vision Luxe property and with its equipment are under your responsibilities only. Vision Luxe company can not be held responsible for any accidents.
For the personal safety of customers and respect for all, VISION LUXE Company forbids the entrance in the property of people offering illegal activities or illegal drugs.

Following too much abuse, parties, birthdays, receptions, invitations of friends or family, weddings or other events of more than 10 people for the villas in Annecy, 2 people for the studios or 5 people for the villa le lagon in Corsica are prohibited during the day as well as in the evening or at night. If we find that you exceed the number of 10, 5 or 2 people depending on the rented property, the contract may be canceled immediately and / or an additional night will be charged to you.

The Customer can be held responsible for any damages arising from his fact and he is required to be insured by a holiday insurance contract or a civil responsibility insurance contract for these risks. The Customer undertakes to provide this certificate to SARL VISION LUXE. This can be provided free of charge by the Customer's main residential insurer.
As part of a vacation rental, the Customer may contract one or more optional insurance such as cancellation insurance,tenant's liability (damage...), ...

For information only, the Customer may contact ALBINET via his ADUCIEL website and may consult the following links according to his needs:

CANCELLATION / INTERRUPTION INSSURANCE : https://www.albinet.fr/en/-494-en-copy-2267/adar-ls102-holiday-rental-cancellation/?a=641766 

If the Customer does not wish to take out a insurance covering the risks on the property of  VISION LUXE, he undertakes to provide with the contract a certificate in civil liability or a standard insurance contract type, specifying the cover on said goods.

 

This contract may be canceled only by a written request sent by email or by post, made previously, validated and signed by VISION LUXE Company. The effective date of cancellation taken into account is the date when VISION LUXE Company receive your mail or your email.
A cancellation by you can be registered, if and only if it satisfies the following conditions:
- If a cancellation is registered more than 30 days prior to the arrival date and the period was not re-rented, Vision Luxe Company will retain the deposit paid in euros on booking, that it to say 50% of the total amount of the rental price for compensation.
- If a cancellation is registered less than 30 days prior to the arrival date and the period was not re-rented, Vision Luxe Company will retain the full rental price for compensation.

The company will do its best to rebook the canceled period. If the period is re-rented for the full period and at the same price, the amounts paid by the Customer will be refunded. The company will deduce fees on the amount to be refund for cancellation and for rerenting the period.
No refund or compensation will be made in case of early departure of the house, except in the following cases:
• a family death
• a serious illness of the Client or a member of his family
• a natural disaster in France
• political unrest in France
• a disaster in the property
• maintenance issues that affect the ability to host the Customer
For any cancellation, please contact:
 Vision Luxe Company – 7 Route du Crêt des Vignes - 74290 Veyrier du lac- +33 (0) 6 26 49 77 51- This email address is being protected from spambots. You need JavaScript enabled to view it.

Special COVID19 cancellation policy

If you want to cancel up to 15 days before your arrival, only due to a very strick confinement (all week and weekend included) in your place of residence or on the holiday resort and with a proof of this confinement by your governement not allowing you to go out from your house, a credit note of the amount of the deposit paid or the total amount of the stay will be established. You will be able to use this credit note within 18 months from the arrival date of the canceled stay. The balance of the stay, if it has not been paid, will be cashed one month before the customer's arrival for his new stay. No refunds will be given.
For the new reservation within 18 months, the customer will have to adapt to the availabilities on the website and the rates according to the seasons. If the value of the new stay is less than the credit note, no refund will be given. If the client exceeds this period of 18 months, no refund can be requested.

In case of a confinement on weekends in your region, when an arrival on Friday may be possible it you rent for the weekend for example, no cancellation will allow you to get a refund or a voucher as you can still arrive friady before 5pm (if the curfew is still valid).

In the event of cancellation less than 15 days before your arrival, no refund or credit will be made except in the event of a new very strick confinement announced (all week and weekend included) during these 15 days in your place of residence or on the holiday resort and with a proof of this confinement by your government not allowing you to go out from your house.

Do not hesitate to susbcribe a cancellation insurance.

In the event of cancellation of the stay for any reason other than confinement imposed by the government (fear of traveling, quarantine imposed by your government but not prohibiting you from traveling, cancellation of an event which you had to attend, lack of car rentals, curfew, confinement on week-ends still allowing you to leave on friday etc ...) or the absence of a flight or boats to our destination when the journey by car is not possible, our terms of sale will be applied, that is to say no refund or credit will be made. Anything which have been paid will not be refund.

 

Terms of Use
1. The user agrees not to use the WiFi service (whether free or paid) for illicit, prohibited or illegal purposes

2. As such, the user must observe, without this list being exhaustive, the following regulations regarding:
- The privacy of any person and to respect it;
- The code of the intellectual and artistic property;
- Automated processing of personal data;
- Compliance with the rules of public order in terms of information content;
- Secrecy of correspondence and the prohibition of interception of communications transmitted by means of telecommunications.

3. The user, through the use of the service, is also committed to:
- Do not harvest or collect information about others without their consent;
- Do not defame, broadcast, harass, stalk, threaten or violate the rights of others;
- Does not create a false identity;
- Do not attempt to gain unauthorized access to a service and / or a data and / or file;
- Not to release or allow to download all the software elements containers or other material protected by intellectual property rights, unless he holds such rights or have received all necessary consents;
- Not to send junk email and not carry out spamming;
- Do not send a message and / or email with offensive language, defamatory, obscene, indecent, unlawful or infringing any law, including human rights and the protection of minors;
- Does not transmit viruses, Trojan horses, logic bombs or other harmful or destructive program for third parties and / or other users;
- Do not attempt to gain unauthorized access to an automated data processing or to remain there;
- Not to disrupt services and / or content and / or data that are accessed;

4. VISION LUXE Company, at the request of third parties and / or any competent authority, reserves the right to switch off temporarily or permanently the use of the service without liability and cannot be sought without the user being able to demand any compensation or reparation.

5. Generally, in any case the owner cannot be required to repair any direct and / or indirect arising from the use of the service user, the latter recognizing that the VISION LUXE Company cannot be responsible for the content accessed by users and that access to content and services is not guaranteed and may be suspended without notice.

The property reserved by the Customer will be delivered in perfect condition with a set of towels for each person and tea towels, sheets and pillowcases.
In the presence of a baby, the Customer will have to bring his own linen.
It is specified that the washing, wiping, and storage of the dishes are not included in the cleaning service and are the responsibility of the Customer for the duration of his stay, until his departure.

If you want a housekeeping service or a change of linen during your stay, this service is available upon request (optional).
For the rentals in Corsica, a end of stay cleaning deposit will be asked. It will be given back at the end of the stay if the villa or studio is left clean and tidy otherwise, if it is not the case, it will be kept.

If the dishes are not cleaned, wiped and stored, a sum of up to 100 euros for the villas and 50 euros for the apartments will be deducted from the deposit depending on the extent of the work.

The cleaning at the end of the stay provided in the contract will be executed entirely if the rental is available (room tidy, a minimum of cleanliness and easy access to our housekeeping team ...).
In case of blatant deterioration or a state of cleanliness of the property requiring cleaning beyond the reasonable, overtime may be charged and deducted on the deposit.
For rentals in Corsica, a cleaning deposit will be requested from the Customer. It will be returned the day of departure if the property has been left clean and tidy. Otherwise, it will be cashed.